Veteran Affairs VEText System Transforming VA’s Medical Scheduling Process

Text messaging improves access, reducing thousands of missed appointments

July 24, 2018

Washington, DC - - (July 17, 2018) - - The U.S. Department of Veterans Affairs (VA) recently launched VEText, a text messaging appointment-reminder system, which to date has helped VA reduce no-show medical visits by more than 100,000. VA introduced VEText in March and 138 VA facilities are currently using the automated interactive text-message system, which reminds Veterans of upcoming health-care